ReelsOn Casino Terms and Conditions

These Terms and Conditions set out the rules for using ReelsOn’s online casino. They describe the relationship between us and you, covering account use, payments, promotions and how we handle disputes. By registering or using our site you agree to these terms and any additional rules published with specific services or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the security of your login information. Only one account per person is permitted. Do not share your password or allow others to use your account. If you suspect unauthorised access or loss of control of your credentials, contact our support team immediately.

We may suspend, limit or close accounts where we suspect fraud, bonus abuse, identity misrepresentation, chargebacks or other misuse. Any funds held in accounts under investigation may be restricted until enquiries are complete. We reserve the right to request documentation to verify identity, address and payment methods.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you are located. Residents of locations where online gambling is prohibited are not eligible to register. We may refuse registration or close accounts that do not meet eligibility criteria.

By registering you confirm the information you provide is accurate and that you will notify us of any changes. We may carry out age and identity checks at any time and withhold withdrawals until verification is completed.

Acceptable platform use

You must use the site lawfully and in good faith. Prohibited behaviour includes using automated tools or bots, collusion with other players, exploiting technical errors, attempting to bypass geo-restrictions with VPNs, and any action intended to manipulate game outcomes or promotions. Harassment of staff or other players is not tolerated.

Breaches of acceptable use may result in suspension, forfeiture of wins, account closure and reporting to relevant authorities where appropriate.

General bonus and promotion rules

All promotions are subject to specific terms which are displayed with each offer. Promotions may require opt-in and qualifying deposits from eligible payment methods. Wagering requirements, game contribution rates, maximum bet limits while wagering and expiry periods are set out with each promotion. We may restrict or withdraw offers at our discretion and treat any abuse of promotions as grounds for forfeiture.

Deposits and withdrawals

Deposit and withdrawal options are shown in the cashier. We may set minimum and maximum amounts, and apply limits to manage risk. Withdrawals are subject to verification checks and may be processed to the original payment method where practical. Processing times and any third-party fees depend on the payment provider and are outside our direct control.

Verification and limits

Before the first withdrawal we will normally require documents to verify identity and source of funds. We may apply daily, weekly or monthly withdrawal limits and may pay large winnings in instalments where necessary for security or operational reasons.

Dispute resolution

If you have a complaint contact our support team via [email protected]. We will aim to acknowledge and resolve complaints promptly and fairly. If we cannot resolve your complaint internally you may be advised of external dispute resolution options that apply in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on site or by email where possible. Continued use of the platform after changes are published constitutes acceptance of the revised terms, so please review them periodically.