Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use ReelsOn. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it and the choices you have. This page covers account information, user activity, cookies, third-party providers and how to request access or changes to your data.

Types of data we collect

Personal data

When you register and verify your account we collect personal details such as your name, date of birth, contact details, billing address and identity documents where required for verification. We also record payment details and any correspondence with our support team.

Technical data

We collect device and connection information to run the service. This includes IP address, browser type, operating system, device identifiers, and basic location data. We use this information to keep the site secure and working correctly on your device.

Transactional and activity data

We store records of deposits, withdrawals, bets, game play, bonuses claimed and other account activity. These records help with account management, fraud prevention, dispute resolution and regulatory checks where applicable.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated or anonymised data to monitor service performance and improve our products. Where you have given consent we may send marketing messages, which you can opt out of at any time.

Data protection and storage

Your information is held on secure servers and is protected by access controls and encryption. We limit access to authorised staff and third-party service providers who need the data to deliver services. We retain information for as long as necessary to provide the service, to satisfy legal or regulatory requirements, and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and optional marketing. Essential cookies are required to run the site. Analytics cookies help us understand usage and improve performance. You can manage cookie preferences in your browser or via the cookie settings on our site.

Sharing information and third parties

We may share information with service providers such as payment processors, identity verification and fraud prevention partners, game and platform providers and external advisers. We will also disclose information if required by law or to protect our rights. Third parties operate under their own privacy terms and we encourage you to review those policies.

Your rights

You have rights in relation to your personal data, including the right to access, correct, restrict processing, withdraw consent and request deletion where applicable. You may also object to certain processing or request data portability. To exercise your rights please contact our support team.

Access, correction and deletion of data

To request access, correction or deletion email [email protected]. We will normally ask for proof of identity before responding to requests to protect your account. We aim to respond promptly and explain any limitations that prevent fulfilment of a request.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post the updated policy on the site and notify account holders by email where appropriate. Your continued use of the service after updates confirms your acceptance of the revised policy.