Responsible Gambling at ReelsOn Casino

At ReelsOn we are committed to safer gambling and to helping players keep play enjoyable and under control. We recognise the potential harms associated with gambling, so we provide practical tools, clear guidance and access to support to help you manage your activity and protect your wellbeing.

Player protection principles

We put player safety first by offering straightforward controls, fair account checks and clear information. Our approach is to prevent harm before it starts, to intervene where behaviour becomes risky, and to support customers who need a break or specialist help. We also encourage open, honest conversations with our support team if you have any concerns.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits from your account settings. These limits let you control how much you can put into your account over set periods and can be reduced immediately. Increases are subject to a short cooling-off period to help discourage impulsive changes.

Loss limits

Loss limits limit the net losses you can reach in a given period. Use loss limits to cap how much you are prepared to lose over a day, week or month. These protections work alongside deposit limits to support safer budgeting.

Time-outs and session controls

Time-outs provide a short break from play and can be used instantly if you need time away. Typical options include brief breaks from 24 hours up to several weeks. You can also set reminders for session length and opt for automatic log-outs after a chosen period.

Self-exclusion

If you need a longer break you can choose self-exclusion. Self-exclusion prevents access to your account and blocks new registrations linked to your details for the period you choose. Reinstatement after expiry requires contacting our support team and may include additional checks to confirm it is safe for you to return.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than planned, borrowing to gamble, hiding gambling activity, or gambling to escape stress. If you or someone you know shows these signs, consider using our tools or seeking external support.

Practical tips for staying in control

Set a clear budget before you play and stick to it. Use deposit and loss limits, take regular breaks, and avoid gambling when tired, stressed or under the influence of alcohol. Treat gambling as entertainment, not a way to make money, and review your account activity regularly to spot any changes.

Professional help and support organisations

If you need specialist help, organisations such as BeGambleAware, GamCare and Gambling Therapy offer confidential advice, assessment and treatment options in the UK. If you feel at risk, please contact our support team for guidance on self-exclusion and how to access further help.